Category: Banking/Finance

The pan African Financial Services Institution, United Bank for Africa(UBA) has again reiterated its commitment to surpass the expectations of its customers through the provision of products and services that meet their needs. The Bank made this promise at a special Customer Forum to mark the 2019 edition of the Customer’s Service Week.

The forum which was held at the bank’s Head Office, in Lagos, was very interactive and presented an opportunity for the management, staff and customers to share ideas on how to improve customer-satisfaction, in line with the bank’s Customer First Philosophy.

UBA’s Group Executive, Customer Fulfilment Centre, Mr Anant Rao, who welcomed customers to the forum, explained that the bank has deliberately re-focused and re-engineered its activities to put the customers first, adding that it has been leveraging on a three-prong lever of People, Process and Technology, in a bid to ensure maximum satisfaction to the customers, without whom the bank will not exist.

He said, “The singular mission of our consistent and superior customer experience has been imbibed into the DNA of each and every staff of the bank. In this way, there is no gainsaying that Service has been institutionalized at UBA. The mantra of our Customers being our employers has been ingrained into the psyche of each and every staff.”

 Also speaking, the Group Head, Marketing, Mrs Dupe Olusola, said the bank has tailored a lot of products to assist customers to thrive in their various fields, adding that there was a lot of focus on small and medium scale enterprises which are growth drivers of any growing economy.

She said, “At UBA, we are constantly thinking about you, creating personalized products you need to achieve your goals. Right from the kids, children, young adults, students to the mass retail market; SMEs; creative industry; agricultural; UBA has something for everyone, and we are here at your service all the time.”

Some of the customers who were at the event, commended the bank for the services it rendered to them, and also pointed out areas of improvement and expectation, adding that this will lead to beneficial interests to both parties.

A customer of the bank, High Chief Goddy Ulasi, who has banked with UBA for over 15 years, commended the bank for helping him and his business grow over the years and called on the bank to make rates more competitive to ensure that customers and businesses also benefit even more from the bank.

In response, the Group Head, Transaction and Electronic Banking, Mr. Sampson Aneke, said the customers remain the key focus of the bank, adding that the bank is in discussions with the key agents to ensure ease of transactions.

Earlier, UBA’s Group Managing Director/Chief Executive Officer, Mr. Kennedy Uzoka, who wrote a statement on the significance of continuous excellent service delivery to customers, appreciated the staff who have worked tirelessly to satisfy customers, and urged them not to rest on their oars.

“Let’s strive to put the magical touch in everything we do to create a symbolic service experience for our ‘Employer’ – the Customer!”, Uzoka said.

The theme for this year’s celebrations, “Magic Happens Here”, embodies all that the bank represents as encompassed in its Core Values – the 3EEEs: Excellence, Enterprise and Execution.

The United Bank for Africa, Africa’s global bank, was founded 70 years ago in Nigeria and today, operates in 20 African countries and in the United Kingdom, the USA and with presence in France. UBA serves over 17 million customers across the globe with more than 1000 branches and touch points. In 2018, the bank received the award of Africa’s Best Digital Bank by the Banker’s magazine

Pan African financial institution, United Bank for Africa (UBA) Plc, has again rewarded another 20 customers who have emerged winners in the final draw of the UBA Wise Savers Promo, winning N1.5 million each, bringing the total amount won by 80 customers for the duration of the draw to N120 million.

The electronic raffle draw, which was held at the UBA Head Office in Lagos on Thursday, October 10^th 2019, was witnessed by the relevant regulatory bodies including the National Lottery Regulatory Commission, Lagos State Lottery Board and Consumer Protection Council.

Lucky customers who emerged winners in the fourth draw cut across all regions of the country. They are Lucy C Izunwanne; Agatha N Osifo-Whiskey; Aja-Ukpabi Bridget Ndidiamaka; Ajufo Patroy; Arewa Mathew Oluwatosin; Medline Paula; Olaniyi Joseph Ososba; Odibe Franca Nkechi; Kofo T Ogunsipe; Thany Abdullahi.

Others are Favour Jimmy Ufot; Orok Nsikak Uwem; Enyatam Daniel; Peace Ekemerighe; Yusuf Muhd; Alade Jamiu; Ibrahim Saheed; Ali Sarah; Zainabu A Adamu and Hemen Queen Torkwase.

The just concluded promo, which commenced in September last year, ran till the end of September 2019 and saw a final 20 customers from across Nigeria become millionaires, winning N30 million in the grand finale of the draw.

Speaking during the event, UBA’s Group Head, Customer Fulfilment Centre (CFC) and Telemarketing, Mr. Anant Rao, said that since the promo began late last year, the bank has been impressed at the level of response so far by its customers across the country, adding that the purpose of the campaign is to reward loyal customers while encouraging the savings culture.

He noted that due to the promo, over two million customers qualified for the promo, adding that there has been a remarkable increase in the number of participants in this edition stating that the bank’s objective of helping customers’ save for the rainy day is being achieved.

He said: “It is very easy to spend money but to save is a habit all must imbibe. Our key objective is to encourage our customers to save regularly. We are here to support our customers and to encourage them to save as well.”

The Group Executive, Transformation and Resources, Transformation and Resources, Chiugo Ndubisi, who commended and appreciated customers at the event said, “We had two major objectives for this promo which were to create and encourage a savings culture and to reward loyal customers and we have achieved this. We will be coming out with a bigger promo very soon and we are sure that even more of our customers will benefit from the next promo.

“We will continue to listen and give them nothing short of the best that they deserve. UBA will not relent, because we are impressed with the impact this has made so far and will continue to touch the lives of our loyal customers positively,” he explained.

Some of the lucky winners that were contacted on phone after the draw were elated,  describing  their rewards as  life changing. “I didn’t expect it and I am so grateful to UBA because this will go a long way to meeting my business needs and charting a new course for my life,” says one of the winners based in Benin, Edo State .

The criteria for qualifying for the draw was to save at least N30,000 in a UBA savings account or in instalments of N10,000 each for a period of three months. customers were able to open a savings account on any of the numerous bank channels, including Magic Banking (*919*20#) and LEO, or in any of the UBA branches across the country, and start saving to stand a chance of winning.

United Bank for Africa Plc is a leading pan-African financial services group, operating in 20 African countries, as well as the United Kingdom, the United States of America and with presence in France.