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ZENITH BANK ASSURES CUSTOMERS OF BEST SERVICE WITH AUTOMATED VOICE BANKING

Zenith Bank Plc, Nigeria’s leading financial institution, has introduced an automated voice banking service, an interactive voice response (IVR) solution which enables customers to perform basic banking transactions by dialing a dedicated phone line through their registered phone numbers and following the prompts.

By simply dialing +234 (1) 278 7000 from the phone number linked to their accounts and following the prompts, customers can pay DSTV/GOTV bills, restrict their accounts or block their cards, request account statement via email, view the last five transactions, transfer funds, buy airtime, and do lots more.

Speaking on the launch of the product, the Group Managing Director / Chief Executive Officer, Mr. Ebenezer Onyeagwu said that the “Zenith automated voice banking service is designed to ensure a truly amazing experience that will offer convenience for our teeming customers”. The GMD added that the self-service product offers quick response to customers in addition to security entrenched by the multilayer authentication mechanism. He urged the Bank’s customers to take advantage of this unique service particularly at this critical time when the physical interface with the Bank has been greatly impacted due to social distancing and the restriction of movement in some states of the federation due to the Coronavirus (COVID-19) pandemic.

Zenith Bank has clearly distinguished itself in the Nigerian financial services industry through superior service quality, unique customer experience and sound financial indices. The bank remains a clear leader in the digital space with several firsts in the deployment of innovative products, solutions and alternative channels that ensure convenience, speed and safety of transactions.

The Bank’s commitment to world-class service standards has led to several product innovations over the last couple of months including the “Zenith Timeless Account”, which allows Nigerians aged 55 years and above Bank for free, the “Zenith Save4me”, a high-interest target savings account and “Dubai Visa Service” on the Zenith Internet Banking Platform, which allows convenient application and payment for visas to Dubai.

As a testament to its excellent performance, commitment to best-in-class service and recognition as one of the most innovative financial institutions in Nigeria, Zenith Bank was ranked as the Best Digital Bank in Nigeria 2019 by Agusto and Co. The Bank was also voted as the Best Commercial Bank in Nigeria 2019 by the World Finance and emerged as Bank of the Year and Best Bank in Retail Banking at the 2019 BusinessDay Banks and Other Financial Institutions (BOFI) Awards. Most recently, Zenith Bank was recognized as the Most Valuable Banking Brand in Nigeria, for the third consecutive year, in the Banker Magazine “Top 500 Banking Brands 2020” and the Bank of the Decade (People’s Choice) at the ThisDay Awards 2020.

COVID-19: Heritage Bank joins WHO to celebrate health workers globally

Heritage Bank Plc has joined the World Health Organisation (WHO) in the celebration of “World Health Workers Week” and pay tribute to health workers globally for their selfless sacrifice and bravery in the fight against the novel Coronavirus pandemic causing countless mortality rates.

The event is an annual commemoration of health workers but this year’s is scheduled to honour and advocate for health workers during the 8th annual World Health Worker Week slated for April 6 – 11, 2020.

The theme for this year’s celebration is titled, “Leaders on the Line,” which according to WHO highlights the need to provide greater leadership opportunities for frontline health workers—particularly women health workers, who make up more than 70% of the global health workforce. It further explained, “At the same time, this theme emphasizes how health workers often put themselves on the line, often at great personal risk to themselves and their families, to save and improve lives.”

Commending the health practitioners worldwide, the MD/CEO of Heritage Bank Plc, Ifie Sekibo stated that the COVID-19 pandemic has shown the world the heroic efforts health workers on the front lines make every day to keep their respective communities and the world safe and healthy.

“Despite the havoc caused by the of coronavirus pandemic on individuals and the medical personnel who are not spared by the disease, they continue to play significant roles to contain the spread of the disease, carter for the affected patients and embark on research to attain robust understand of COVID-19. They also take steps further to proffer recommendation on how to remain safe, hale and hearty, whilst we all embrace the warmth and safety of our home. This is a calling for every individual within and outside to honor and support the brave healthcare workers doing life-saving work on the front lines,” he stated.

He, however, assured that as a bank “We are proud to join forces with health workers and agencies to help suppress the transmission of the virus, minimize social-economic impacts on the global community and work together to boost the nation economic growth,”

Also, as part of effort to support and attain a more robust health system in the country, Sekibo has further called and encouraged government at all levels, key stakeholders, including the private sector to strengthen financial and technical support for health workers, as part of efforts to create a safer environment for them.

According him, it calls for our collective joint action to combat COVID-19 since we are in this together and we will get through this together.

Meanwhile, Heritage Bank has assured customers of uninterrupted access to the various services, which they have been enjoying before now.

This has been made possible with the activation of the bank’s business continuity management emanating from Heritage Bank’s corporate strategy to guarantee seamless service delivery to the various stakeholders.

The bank also adopted a crisis response measures in place to minimise and manage the risk arising from COVID-19 and ensure that the payment infrastructure and logistics to maintain operations going as various State governments continue to observe lockdown to contain the pandemic.

To ensure seamless banking transactions, the bank explained that customers are constantly communicated to, to adopt its available 24/7 alternate electronic channels.

“We have encouraged our customers to adopt the self-service platforms by using the *745#. We are available via email info@hbng.com and social media (insert social media icons) to render the following services: Debit Card Hotlist, Post No Debit Request (PND Placement), HB Padie unlock/ username request/ Password reset, Statement of Account (individual accounts) and general inquiries on products and services

“We have setup a COVID-19 Support Centre to offer COVID-19 safety tips to all our customers during this period, in support of the efforts of the Government and relevant bodies. Please send any information relating to the COVID-19 pandemic via these channels: E-mail: HeritageBankCovid19Support@hbng.com and contact number: 01-2369099,” the bank explained.

Prudential Zenith Life Insurance Unveils Additional Benefits for Customers Affected by COVID-19 Pandemic

Following the launch of its Coronavirus (COVID-19) initiative, Prudential Zenith Life Insurance has announced some additional benefits designed to address the negative impact of the Coronavirus (COVID-19) pandemic, which has claimed thousands of lives globally.

According to a statement released by the company, the benefits which apply for a period of 45 days – from April 3^rd to May 18^th 2020 – will ensure that customers who have purchased or who intend to purchase any of the following Prudential Zenith Life products: My Family Protection Plan, My Family Protection Plan Premier, My School Fees Protection plan, PZL Term Assurance, PZL Hospital Plan and My Savings Plan-Premier will enjoy a ‘Diagnosis Benefit’, which entitles the insured who has been diagnosed with the COVID-19 virus by the State to a cash amount of thirty-eight thousand and a ‘Treatment Benefit’ of nine thousand daily for a maximum period of 25 days to cater for losses or incidental expenses.

The statement further noted that the company has reduced the normal waiting period from 6 months to 14 days for these benefits to apply to any new customer, while for existing customers, these additional benefits apply immediately.

Also, for any customer who has bought a policy from the company and who is diagnosed with COVID-19 or who is formally retrenched as a result of a business having to close due to the COVID-19 pandemic, it will provide a three-month premium holiday. This means that the policy will not lapse and the customer will still enjoy the protection benefits of their policy even if they are unable to pay their regular premiums during this period. This is in addition to any ‘Death Benefits’ that are payable when due, as the company does not exclude death caused by COVID-19 under any of its policies.

To avoid any ambiguity, the company stated that it is important to note there are policy exclusions to this offering as listed below:

We are not liable to pay claims if:

Treatment is for any reason other than the contraction of the COVID-19 virus.
On or after the start of the policy, the Covered Person travelled to any country or area included in the list of “countries/ areas with active community transmission of COVID-19” as announced by the Nigerian Ministry of Health or World Health Organisation at the time of his/her travel.
The covered person is in self-isolation or hospitalised but has not been officially diagnosed and hospitalised by the State.

The following shall apply to new clients only:

The Covered Person(s) has already officially been diagnosed with or already has signs or symptoms of COVID-19 at the time of signing on to the Plan
The Covered Person(s) was under mandatory self-isolation in the past 14 days from the time of registration due to close contact with an infected person or having demonstrated COVID-19 symptoms.

Other Important Points to Note

The benefits will be provided for all clients that qualify with active policies.
Benefit are also available to ALL of our customers who’s employer has taken out a Critical Illness policy with Prudential Zenith Life” to “Group Life policy with Critical Illness rider
A claim can only be made once in respect of each Insured Life.
Covered Lives refers to all lives covered under the policyholder’s active existing insurance policy (ies) and includes all named individuals covered under a Group Critical Illness policy taken out by an employer of those individuals.
An Active Policy is a Prudential Zenith Policy which has not lapsed, been cancelled or terminated and on which premiums are received as stipulated in the contract of that policy.
All claim substantiating documents, should be duly stamped and signed by the issuing authority.

Live life fully covered with Prudential Zenith.

ISG Boss, Tuinstra Raps African Leaders On How To Create Employment, Reduce Poverty.

African governments have been admonished to see the urgent need to intensify efforts to build roads, railways and other cross-border infrastructure as

Investment in infrastructure is a long-term requirement for growth and a long-term factor that will make growth sustainable.

The Chief Executive of Officer of world class infrastructure building outfit, International Support Group (ISG), Mr Steven Tuinstra gave the advice in a statement issued by its Media Adviser, Moses Owopade, on how the Continent of Africa can move from poverty to surplus by creating employment building infrastructure, coordinate the associated laws, rules and regulations.

According to the ISG boss, the solution to the economic problem of Africa is to include the continent in the global economy, and not African charity, AIDS research, but African infrastructure development.

“”Africa can import and needs everything the whole world can manufacture. And they have got enough money to pay for it. It’s just that the money is in the ground.

“African countries have to improve transportation infrastructure; that creates economic development, employment and, most importantly, enhances safety and improvement of the local communities.” Tuinstra said, adding that smart businesses do not look at labor costs alone anymore, but rather do look at market access, transportation, telecommunications infrastructure and the education and skill level of the workforce, the development of capital and the regulatory market.

Further, he said Infrastructure is one of the core responsibilities of government and one that cannot be shortchanged by other controversial spending.

“We believe investment in infrastructure pays dividends for decades and is a wise investment of taxpayer.

“A successful society is characterized by a rising living standard for its population, increasing investment in factories and basic infrastructure, and the generation of additional surplus, which is invested in generating new discoveries in science and technology.” he opined.

Establishing the readiness of ISG to support the continent in building a virile economy that guarantee job opportunities for the growing African population, Tuinstra revealed that ISG is currently in advanced negotiations with various African governments to develop and execute on EPC+F basis some infrastructure project.

“Some of the governments currently in our portfolio are Ivory Coast, Namibia, Federal Government of Nigeria, Ghana, IMO State Nigeria, Gambia, Federal Government of DRC, Mai Ndombe Province DRC, Chad, Malawi, Botswana and Plateau State of Nigeria” he concluded.

FIRSTBANK SALUTES MEDICAL PROFESSIONALS TACKLING COVID-19

First Bank of Nigeria Limited has saluted medical professionals tackling the COVID-19 pandemic in Nigeria and the world..

The Bank in series of tweets on its Twitter page on Friday, acknowledged the role medical experts are playing to fight the virus.

Some of the messages read: “No capes, just heroes. To all the health professionals at the frontline of efforts to tackle COVID-19, we say thank you. Your timeless efforts are much appreciated. The world called and they responded.”

“No cape, just lab-coats. No superhuman capability, just dedication, strength, and compassion. As we play our parts of staying at home, we thank our medical professionals for being our ‘Avengers’.”

“The world called and they responded. We salute our frontline warriors.”

FirstBank has been in the forefront of supporting the drive to flatten the curve with promoting public enlightenment being among its many measures to check the rising spread of Coronavirus since the outbreak of the disease in Nigeria.

Recall, the lender, as part of a robust effort to combat the deadly virus, recently announced a donation of N1 billion to the federal government of Nigeria for the expansion of health facilities, purchase of relief materials, critical care facilities, protective gears to contain the spread of the virus and treating individuals diagnosed with the disease.

The donation is in addition to the Bank’s drive to move one million children to e-learning, together with an early partner – Roducate – as recommended by the Lagos State Ministry of Education.

According to the Chief Executive Officer of FirstBank, Dr. Adesola Adeduntan, the e-learning initiative is a complementary effort in education to support students and minimise the disruption to their education resulting from closure of schools.

The Nigeria Centre for Disease Control (NCDC) on Friday night confirmed 20 new cases of Coronavirus (COVID-19) in the country.

Eleven cases were confirmed in Lagos, three cases confirmed in the FCT, 3 in Edo, two in Osun and one in Ondo

“Two new deaths have been recorded in Lagos and Edo States, with 25 cases discharged. This brings the total number of confirmed cases in Nigeria to 210,” the centre said.

Repackaged Abuja Begging Profession that put Beggars’ Earning above Civil Servants’

By Felix Victor

Canadian writer Marty Rubin once said, “Giving alms to the rich is a luxury no beggar can afford”. This assertion is not looking like a saying for Nigeria if the strategy employed by some skilled Abuja beggars is put into consideration, it is a fact that that the recently celebrated increased minimum wage is nothing but stipend compares to how much these set of professional beggars are making just for collecting stipends from unsuspecting Nigerians.

It is no new thing to an average Nigerian who steps out at the early hours of the morning and comes back at late evenings to get approached by tattered looking children or elders, who sings chorus trying to evoke sympathy and attract currencies. Over the years, the strategies of these beggars seem to have evolved from seating at road sides with plates, to looking tattered and singing, down to dressing properly and standing at the road side and now making moves like they are commuters and those the ones that are making the real cash out of bus passengers.

These beggars stand at bus stops where there targets are the buses on queue loading passengers in turns, looking all flashy as though they were headed to an office, they get into busses and ensure they are noticed by those in the vehicle, the sometime put pressure on the drivers to move fast, (probably because they’ve got clients in other busses they have to catch up with), immediately the bus starts moving, they smile at the person seating next to them and say “sorry please can you assist me with 100 naira?” Of cause as easy as that seems, the person gives to them, after a while they highlight with an excuse that they changed their mind as to where they are headed and move on to the next bus.

Findings shows they usually works on vehicle with a daily target of 40 and above, putting it into perspectives a free gift of N100 per or more vehicle with above 40 vehicles (always moving in the direction that is having high movement of commuters) per day, will be looking at an amount around N4,000 per day and N24,000 per week excluding Sundays because commuters are usually not much that day, monthly they will be going home with and average amount of N96,000 an amount that makes the civil servant salary with the new minimum wage looks more like beggars.

Corporate begging it was gathered is a new found occupation that is not restricted only to Abuja it has its root in Lagos and the actors are even said to have formed an association. With the employment situation in the country professional begging seems to be a new employment opportunity for jobless Nigerian since the government haven’t granted them any and the workers varies from the young to the old.

LASEPA Changes Tune; Reopens Jumia Warehouse

Lagos State Environmental Protection Agency (LASEPA) only Thursday reopened Jumia’s warehouse situated at Surulere industrial road, off Allen, Ikeja, which was sealed on Wednesday for contravening the lockdown order by the Federal government in the state.

Putting up the update on its Twitter handle, @LasepaInfo, the agency said the warehouse was opened “having established that Jumia can be classified as an ‘Essential supplier’ as contained in the Infectious Disease Regulation signed by the Executive Governor of Lagos State, Mr. Babajide Sanwo-Olu on the 27th March 2020.”

The initial sealing of the popular online retail store had elicited condemnation from social media users, who lamented why the Jumia outlet should be closed down at a time Lagos residents have been asked to stay at home to stop the spread of the coronavirus pandemic.

In response to LASEPA’s tweet and action, Nigerians on twitter blamed the agency for not doing proper fact finding before sealing the warehouse, and asked LASEPA to tender an apology to Jumia.

Since the outbreak of COVID-19 pandemic, Jumia Nigeria has demonstrated responsible corporate citizenship. The company on Wednesday announced its partnership with Lagos State Government on MyHandsAreSafe campaign, as an information tool to curb further spread of COVID-19.

Recently, Jumia announced the implementation of Contactless Delivery as a safety measure for customers to further enhance social distancing measures. In response to the pandemic, Jumia announced a partnership deal with Reckitt Benckiser to enable customers to have access to hygiene products at affordable prices during the lockdown.

Unpalatable Tales trails the distribution of Lagos COVID-19 Emergency Food Response

Wickedness will be the right word to describe the actions of some people involved in the distribution of relief material made available by the Lagos State Government for the people when a lockdown of every activities were announced by both the State and the Federal governments. The aim of the package is to help put food on the table of poor Lagosians whose livelihood will be affected by the lockdown, but information reaching us from different areas is sad.

It was brought to our notice that the people are not actually getting what was reported to be in the pack, while Lagos government made it known through different media that a pack of Covid-19 Emergency Food Response pack will contain a sizeable amount of rice, beans, garri and what can be used to cook it like sachet tomatoes and some other items which of course includes water, we gathered that the people are only getting outrageous stuffs that falls far below what the government announced.

Findings revealed that packages getting to the people are so poor and unlike what was publicly displayed by the State government, though it varies we were informed that the Local Governments (LG) or Local Council Development Area (LCDA) were saddled with the responsibility of distributing the relief packages based on Community Development Association (CDA), it was revealed that some CDAs were only able to get three (3) packs of the Emergency Food Response while some gets like five (5) not forgetting the fact that the law of Lagos State governing CDA formation made it clear that it will take minimum of 20 persons to form a CDA.

What this means is that each house may not get up to one measuring tin of only one of the item in the package, one case was that of Igando-Ikotun LCDA where a street of more that twelve (12) house were given a few cups of beans, in the video made available to us by some of the residents the package brought for the street more than 20 families living on the street is just the beans and a sachet of tomato paste. Another street were also receive few cups of rice while some could only get garri.

This is unpalatable news to many of the residents who had high hopes of feeding their families during this trying period that has exposed most of them to untold hardship in catering for the feeding of their family due to the government imposed lockdown. What is however unknown is if the rationing is from the State government (which sources said is not likely) or the fact that the LG and LCDA officials has decided to short-change the poor like the culture in Nigeria.

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https://www.societygazetteng.com/wp-content/uploads/2020/04/WhatsApp-Video-2020-04-02-at-2.13.13-PM.mp4?_=1

MTN Respond to Minister of Labour’s Plea, Gives free 300 SMS to Nigerians

The clarion call by the Minister of State, Labour, Mr. Festus Keyamo SAN FCIArb (UK) to telecommunication companies and Pay-TVs in Nigeria to come up with a social safety net programme for the masses to ease the Covid-19 pains has began to yield results with a swift response from one of the telecommunication giants.

Concerned with the plights of the masses amidst the federal government’s compulsory stay home order on the Covid-19 plague, the Minister had released torrents of messages from his Twitter handle urging Pay-TVs and telecommunication companies to gift free data, call credits and at least 1-month subscription for their numerous customers. This is in order to allow them stay in touch with the world and their relatives.

And in a swift reaction, the management of MTN, one of Nigeria’s telecommunication companies has responded to the Minister’s tweets by promising its subscribers free 300 sms to all networks of their choice.

“We understand how important it is to keep in touch with loved ones during this period. Now you can with 300 SMS to all networks. #staysafe#connected”, MTN’s response on its Twitter handle, @MTNNG.

As a way of appreciating their reaction to his tweets, the Minister thanked MTN management but not without begging for more, Thank you@MTNNG for responding to my plea, especially for the hard-hit workers this time. We really appreciate. But I believe you can still do more. Specifically, we politely ask for some token data and airtime. Nothing is too small. Other networks should kindly follow suit. The Minister pleaded.

Prudential Zenith Life Protecting its Customers during the Coronavirus (COVID – 19) Pandemic.

In the face of the coronavirus pandemic and the resulting lockdown, Prudential Zenith Life Insurance is rolling out a range of services to help customers cope with the lockdown.

The new services include a range of additional COVID-19 insurance cover enhancements, without additional premium charges, and a waiver for ‘pandemic’ exclusions as contained in its policy language.

In line with the recent pronouncement of the federal government, the company will be temporarily locked down and has therefore set up a dedicated claims team with remote working capabilities, to enable customers make and receive claims virtually.

According to the statement from the insurance company, the claims procedure will be simplified to allow customers make claims through the WhatsApp channel.

This development makes it possible for customers to buy insurance products without any physical interface with sales personnel or visit to a physical branch.

Commenting on the changes, Prudential Africa CEO Matt Lilley said, “we realise this is a worrying time for everyone and we want to reassure you that protecting the health and wellness of our customers, employees and partners is our primary concern.

“At Prudential, we have been delivering promises for over 170 years and this time will be no different. I am proud of the measures we are announcing today and I know that they will provide our customers additional peace of mind.”

He added that the waiting periods for new cover have been reduced, and the company is providing additional training and incentives to sales personnel to continue providing advice and access to insurance, even as they work remotely.

He encouraged Nigerians to stay safe and adhere to the directives from the Ministry of health, Nigerian centre for disease control (NCDC) and other relevant authorities.

“We are going to get through these trying times together” he assured.