How FirstBank Salary Account is Built to Solves Money Problems
“There is always a lot to spend money on, and sometimes the bills can’t wait for the salary to be paid” Tope complained when his wife informed him that they had run out of cooking gas and had to refill.
He had just moved to a new location with his family and the bills seemed to be coming at such speed that he could hardly keep up. Barely three weeks in the new apartment, the electricity bill had arrived.
The new apartment was bigger than the last and their two double-seater cushions left too much space vacant in the seating room. They needed to get a couple more furniture to fill the space. His wife had not stopped reminding him of the car he promised to get, in order to ease mobility for the family.
Everyone has been a Tope at some point in time, and that is why everyone needs a financial partner like FirstBank, Nigeria’s premier and leading financial services brand. FirstBank offers a variety of loan products that can help you ease off pressure as you work towards meeting pressing and urgent needs, as well as medium term goals.
FirstAdvance is a digital product tailored for Salary Account holders, who have an urgent cash need and would want to access salary advance from the bank. If you have held a salary account with FirstBank for up to two months, you can access 50% of your monthly net salary and as much as half a million naira (N500,000).
A physical visit to the bank branch is not required as you can access it via the FirstMobile (FirstBank’s Mobile banking app) and USSD channels. To access the service via USSD, dial *894*11# from the phone number linked with your FirstBank account. This has proved to be the solution for many people while emergencies arise before pay day. There is no point in waiting for month end before you can take on those pressing financial obligations.
FirstCredit is another digital product designed to cater for the non-salaried individuals. All that is required is for your account to have been active and transacting in FirstBank for six months or more to access FirstCredit. It provides customers with quick and easy access to loans to fund urgent transactions. You do not need a smart phone or a physical visit to the bank to get this done as well. This credit facility can be accessed using a mobile phone and the USSD banking code, *894*11#. You can access as much as N300,000 to be repaid within 30 days.
No physical documentation or collateral is required, neither do you need a physical visit to the bank to access both loans. Imagine the confidence that comes with sorting out your bills within minutes and without having to wait till month end.
Salary accounts should do more than receiving your monthly pay from your employer. It should be instrumental in making your day-to-day living easier, and this is what having your salary account with FirstBank can achieve for you. You can get a Personal Loan Against Salary (PLAS) if you have a a longer-term project at hand or investments to make. It may be paying school fees for your kids, acquiring assets or renovating your properties, paying rent, taking professional examinations. Customer who qualify can access Up to N50 million based on their net monthly income and rates are competitive, while offering long term and flexible repayments up to 48 months tenor.
Despite all these benefits and ease in access to loans, it literarily costs nothing to open a FirstBank Salary Account. Zero opening balance, Zero minimum daily operating balance, Zero account maintenance charge, plus you even get your first debit card issued for free.
Truly, it is always “YOU FIRST” from FirstBank.
Nigeria’s Central Bank (CBN) has strengthened security around the country’s digital currency, the e-Naira, and says that the latest invention by the apex bank is hack-proof.
According to the director of corporate communication of the apex bank, Osita Nwanisobi, steps have been taken to secure the recently launched digital currency from cybercriminals.
Nwanisobi was speaking at a Central Bank event with the topic: “Promoting Financial Stability and Economic Development.
The spokesperson of the bank said the e-Naira will handle challenges in the financial institution, cross-border problems, taxation and diaspora remittance relationships.
Nwanisobi said a tougher stand has been taken against hackers who might target the e-Naira and protect the financial industry.
The new measures will make it very hard for any cybercriminal to break or penetrate customers’ accounts.
It is no longer easy for cybercriminals to be allowed to have a field day and smile home with people’s sweat, Nwanisobi said.
The e-Naira vs the physical Naira
According to Nwanisobi the e-Naira is the digital version of the physical Naira, the only difference being that, while one is physical, the other one is virtual.
According to him, there is cash payment, electronic payment and now digital payments, all aimed at reducing hardship faced by bank customers at the point of transactions with their bank or other banks, he said.
“That is why when we are talking of the e-Naira, we say it’s the same Naira with possessing power and possibilities,” Nwanisobi said.
He said the CBN has increased the number of password digits to 12 in order to secure the e-Naira.
In a separate event, the CBN had said that users can secure their e-naira through proof of ownership by keeping them in a bank account that has CBDC tokens.
It will be maintained in an account, the distributor’s account which the bank will validate including the user’s identity before creating an account.
These KYC standards are in place to prevent money laundering, terrorism financing, and other financial crimes.
In a previous report, Legit.ng had reported that the Central Bank of Nigeria (CBN) has urged all Nigerians to use the eNaria, claiming it is more secure than cryptocurrencies.
This was disclosed by CBN spokesman, Nnamdi Okwuosa at the CBN Fair, with the theme, ‘Promoting financial stability and economic development.
ENABLING DREAMS WITH FIRSTBANK ‘DECEMBER IS A VYBE’
One of the most fascinating quotes of popular British business magnate and author, Sir Richard Brandson is that “A great business is simply an idea to make other people’s lives better.” This vital nugget aligns with a global view that a critical element of successful brands is the ability to beyond functional products benefits become a visible partner in customers lives, enabling them live better and happier, aim higher and achieve their dreams.
For businesses, this means seeing beyond financial gains into becoming a true ally and partner who make life worth living. This is a core hallmark of the few enduring global brands and FirstBank appears focused on towing the path.
Beyond business promotion and marketing engagements solely for commercial value, the premier bank in its 127th year is assisting Nigerians to live happier and create awesome memories of good time with cherished ones through some cool initiatives.
Globally, December heralds the holiday season during which people love to celebrate, unwind and relax with loved ones. Though checkered by Covid-19 disruptions in 2020, FirstBank is giving a new expression and meaning to ‘December in Nigeria’ with the high-octane and life enriching #FirstBankIssaVybe, #DecemberIssaVybe campaign.
The campaign which started in 2018 is already generating ripples across the cities with Nigerians across ages anticipating the new trick FirstBank will pull out from the hat this year.
Through the annual FirstBankIssaVybe campaign, FirstBank sponsors of an array of the hottest and coolest entertainment platforms across music, fashion and arts during the month of December, with massive ticket giveaways to premium events.
The goal is to create enthralling and memorable experience for customers in the Yuletide season as they bond with family and friends, whilst connecting with their favourite superstars.
Commenting with much enthusiasm on the year-end campaign, global head marketing and corporate communication of FirstBank, Folake Ani-Mumuney says it’s simply FirstBank creating a ‘Wow December to Remember’ experience for all as a bank for all generations.
For her, #FirstBankIssaVybe offers a variety performance; FirstBank is not just considering financial well-being but also the entire well-being for customers. That is why it is enabling opportunities for families to come together to celebrate and enjoy premium concerts, plays, fashion and food, and gave out over 500 mostly VIP tickets per campaign, which cost from N15,000 to N50,000.
“We are delighted with our achievements and consider the yuletide a good way of identifying with our customers and appreciating their support. We want them to have the best of fun through this period. Through different expressions, we strive to support our heritage; the value systems we believe in and create opportunities for families to bond across generations.
“The carefully curated experiences speak to our ethos, what we believe in and what Nigerians would appreciate. We do not just concentrate like some other brands on specific areas, or just one name; we are true enablers across the raft, and offered variety. We also use the opportunity to further deepen support for arts and job creation.
“We also spread the program across the nation with sponsorship of Igue Festival in Edo State, and Calabar Carnival in Cross River State. With our partners, #DecemberIssaVybe, we curate across the country as a whole. We supported Waka the Musical in 2017 which was also taken to Abuja in 2018,” she noted.
Meanwhile, the campaign has seen customers treated to fantastic experience in previous editions and many are looking forward to the 2021 edition. From the exciting Alternative Sound 4.0, held at Terra Culture on 5 December, 2019 to the memorable Cardi B live in Lagos by Livespot Concert on 7 December 2019 and the unforgettable “An Evening with FBNHoldings” held on 13 December, 2019 to the pleasure overload of Island Block Party at Oniru Lagos on 14 December, lucky customers and followers of the Bank’s social media handles were given free tickets to have loads of fun!
Also, in the bouquet of fun extravaganza was Teni – The Billionaire Experience musical concert held at Eko Hotel on Monday, 16 December 2019 which had many customers thrilled to the finest of tunes by the Billionaire crooner and other guest artistes present. The annual Nativeland music festival at Muri Okunola Park was another event for the yuletide which has since its inauguration in 2016, had top class performances by A-lists artistes.
Youth and teenage fashion lovers were not left out; as with Street Souk, they had a feel of current trends and creativity in the fashion industry. The event held on 18 December 2019. Keen on getting exposed to the best and latest designs, wears and fabrics in fashion, then the African Fashion Week Nigeria was another port of call. The event which held 20 – 21 December, 2019 attracted leading players in the fashion industry and deepened the fashion appetite and interest of participants.
Building into Christmas was Flytime Rhythm Unplugged, starting on 20 December at the Eko Hotel and Suites. The 5-day music festival event had performances of leading and top artistes in the country. Olamide, Burna Boy, Tiwa Savage, MI, Ycee, Patoranking, Mayorkun, Teni, Zlatan, Joeboy, Fireboy, B Red, Tolani, Jeff Akoh, Oluwadamilola thrilled fun lovers to the best of tunes topping charts not just in Nigeria but the continent. On the wheels of steel was DJ Neptune, DJ Consequence, DJ Obi, and DJ Cuppy.
Kizz Daniel’s Toro concert on 26 December 2019 and Tu Face’s musical show on 28 December built up to the wrap-up of the list of December events with Future, the American trap music sensation scheduled to perform live in Lagos. The Future Live in Concert held 29 December 2019 at the Eko hotel. The 80s boy band, New Edition performance at the FlyTime Music Festival in Lagos was also electrifying with Burna Boy Live, Davido Live and many more in action!
For plays, the campaign has featured sponsorships of Moremi and Oba Eshugbayi play which focused on highlighted history of Lagos: the struggle over water tax imposed by the British on the people of Lagos and the expulsion of Oba Esugbayi, who stood against the tax, to Abeokuta. The play was from the stable of Joseph Edgar of the iconic Duke of Shomolu Production.
Two lucky fans, Tina Ediale and Timilehin Anibaba, amongst others got to see their favourite star Davido Live in Concert; another winner, Azeez Animashaun couldn’t believe his luck when he got a VIP Rhythm Unplugged ticket while some got special treat watching ace actress Omotola Jalade Ekeinde as Esumirin in Moremi The Musical.
Some social media followers also scored invitation to parties including Island Block Party, All Black Everything; conferences Golas Grit Grind 2.0; festivals: Native Land, Plamwine Festival; and pop up sales: Mente de Moda.
The FirstBank #DecemberIssaVybe and #FirstBankIssaVybe giveaway fest is again set to reward old, new and potential customers with tickets to premium events around Lagos.
And Yes, we know you want to attend these events and yes you can. Just follow FirstBank on any of its social media pages – Facebook: First Bank of Nigeria Limited, Instagram: @firstbanknigeria, and Twitter: @firstbankngr – look out for the posts announcing the giveaway and follow instructions to experience maximum party #vybes this season.
UBA Group Dominates the 2021 Banker Awards, Wins ‘African Bank of the Year’
Breaks the Banker Magazine Record as it wins Best Bank in Nigeria and 12 of Its Subsidiaries
Africa’s global bank, United Bank for Africa (UBA) Plc yet again, reaffirms its leadership position across Africa, as the bank has been globally recognised as the African Bank of the year 2021 by the Banker Magazine, a leading global finance news publication published by the Financial Times of London.
UBA’s solid financial performance, its excellent service delivery to customers and its continuous role of facilitating rapid economic growth across the African continent were some of the reasons that led to the bank being named best bank in 12 of its African subsidiaries and in Nigeria. UBA Nigeria Plc, UBA Benin, UBA Burkina Faso, UBA Cameroon, UBA Chad, UBA Congo Brazzaville, UBA Cote D’Ivoire, UBA Gabon, UBA Guinea, UBA Liberia, UBA Senegal, UBA Sierra Leone and UBA Zambia all came out top as the best banks in their respective countries
This will not be a first for UBA Group. In 2020, six of its subsidiaries in Benin, Cote D’Ivoire, Chad, Liberia, Sierra Leone and Zambia were winners of the Best Bank award. This year, the UBA Group is breaking a record with its exceptional wins as African Bank of the Year and Bank of the year in 13 countries. The total 14 awards makes it the first time ever in the history of the almost 100 years of The banker, that any banking group will be clinching as many as 14 wins in a single year.
At the Virtual award ceremony which was held on December 1st 2021, the Middle East and Africa Editor for The Banker, John Everington, explained at the event that a rigorous and highly analytical process is made annually to reach the decision for each Bank of the Year award and the institution’s reputation for independence, authority and integrity is thoroughly applied to each submission.
“While several African banks impressed the judges this year, there was no doubt as to the worthiest recipient of the Bank of the Year for Africa – UBA Group – a clear winner across a wide range of criteria. UBA has performed impressively across its footprint with a strong financial performance across most of its markets,” Everington said.
UBA’s Group Managing Director/Chief Executive Officer, Kennedy Uzoka, who expressed delight over the recognition from The Banker stated “Like I always say, at UBA, we must be doing something right. Winning 14 total awards in13 subsidiaries and the Bank of the Year on the African continent is a big achievement.’
Continuing, Uzoka said, “The recognitions come as a reassurance that we are on track in consolidating our leadership position in Africa, as we continue to create superior value for all our stakeholders. We have our millions of customers across the globe and our many thousands of staff to thank for this. They are the very reason why we keep winning’
Since1926, the Bank of the Year awards has been celebrating the best of global banking and is regarded as the industry standard for banking excellence. The 2021 edition highlights those institutions that have outshone their peers in terms of performance, strategic initiatives and response to the Covid-19 pandemic.
The Banker Magazine is a publication of the Financial Times – a leading global finance news publication which has been in existence since 1888. The Banker magazine is the definitive reference in international banking for high level decision makers.
United Bank for Africa Plc is a leading Pan-African financial institution, offering banking services to more than twenty-five million customers, across over 1,000 business offices and customer touch points, in 20 African countries.
With presence in the United States of America, the United Kingdom and France, UBA is connecting people and businesses across Africa through retail; commercial and corporate banking; innovative cross-border payments and remittances; trade finance and ancillary banking services.
Ecobank Nigeria to Sustain SMEs Support, Grow Agency Banking Network In 2022
Managing Director/Regional Executive, Ecobank Nigeria, Patrick Akinwuntan; Managing Director, Wema Bank, Ademola Adebise; Deputy Governor, Financial Systems Stability, Central Bank of Nigeria (CBN), Mrs. Aishah Ahmad; Managing Director, United Bank for Africa (UBA), Kennedy Uzoka and Managing Director/Chief Executive Officer, Financial Institutions Training Centre (FITC), Chizor Malize at the Chartered Institute of Bankers of Nigeria (CIBN) 2021 Dinner held in Lagos at the weekend
Managing Director/Regional Executive, Ecobank Nigeria, Patrick Akinwuntan has said the bank will continue to support Small and Medium Enterprises (SMEs), take banking to every Nigerian through its agency banking network. The bank’s digital services will also support industries that focus on exports such as agriculture and manufacturing in 2022. Akinwuntan, who was speaking on the sideline of the Chartered Institute of Bankers of Nigeria (CIBN) 56th Annual Bankers Dinner in Lagos said Ecobank is well positioned to support the various productive sectors of the economy to make greater impact in the country.
More so, we are a huge player in AfCFTA to assist in making Nigerian entrepreneurs become Pan African multinationals. As Nigerians, we must tell our story; Nigeria is the largest economy in Africa and as at today, Africa provides the best investment opportunities globally, we should turn our concerns to opportunities. As the country increases its exports, it will improve foreign exchange earnings, widen employment base, further support industries and a more stable Gross Domestic Product (GDP)” he advised.
Mr. Akinwuntan also called for a more stable environment devoid of insecurity as a prelude to ensuring an improved production and return Nigeria back from a consuming nation. Stating that a steady growth of employable youths is critical for Nigeria’s economy to improve her production level. He disclosed that there are over 40 million SMEs in the country, assuring that the banks will continue to support the productive sector and entrepreneurial young people and small businesses to make greater impact on the nation’s economy.
FIRSTBANK HOLDS NON-OIL EXPORT WEBINAR SERIES, CREATES AWARENESS OF THE BANK’S EXPORT SOLUTIONS
FirstBank of Nigeria Limited, Nigeria’s premier and leading financial inclusion services provider, has announced the convening of its non-oil export webinar series. The Event is centered on deliberating opportunities that will enhance the country’s expansion of its drive towards diversifying the national economy, thereby reducing the reliance of oil as a mainstay of the country’s revenue.
The first series of the virtual event is scheduled for 10am on Tuesday, 30th November 2021 via Zoom meeting. To register and be part of this transformational knowledge session, click on this link-https://www.firstbanknigeria.com/business/non-oil-export/ . Registration is Free!!
The event is themed “Building Sustainable Non-Oil Export in Nigeria; Harnessing Opportunities within the AfCFTA Treaty & Agro Commodities” and will have the attendance of Mr. Segun Awolowo MD/CEO, Nigerian Export Promotion Council (NEPC); Dr Biodun Adedipe, Founder and Chief Consultant of B. Adedipe Associates Limited (BAA Consult) amongst others, as guest speakers.
The FirstBank webinar series aims to facilitate sustainable exports as well as guide participants on ways of navigating the hurdles and challenges of exports in Nigeria. The webinar will explore market and economic trends, unique export opportunities and potentials within the non-oil export industry across the geopolitical zones in the country.
The importance of exports in Nigeria remains a front burner conversation by individuals and organisations as it provides a means of increasing the markets for producers, and an opportunity to attract the much needed foreign exchange earnings to boost the national economy, which is critical to expanding its Gross Domestic Products.
Speaking on the event, FirstBank Group Head, Marketing & Corporate Communications, Folake Ani-Mumuney said: “in recent years, the country has witnessed increased activities by the government towards diversifying the economy, thereby boosting the export potentials of the country – beyond the contribution of crude oil – which has been the mainstay of the national economy for many decades.
Our forthcoming Non-oil Webinar series will expand discussions that are crucial to the growth of Nigeria’s export potentials as we unlock numerous opportunities that will promote the economic diversification drive of the government which is essential to the continued growth of the national economy, especially with the current business challenges posed by the pandemic.”
UBA Foundation Projects Message of Hope, Encouragement as Uzoka lights up the Foundation’s Garden Ahead of the Yuletide
Set to Give Back at Its Annual Food Bank
l-r: Group Head, Customer Fulfilment Centre(CFC), United Bank for Africa Plc, Prince Ayewoh; Group Head, Personal Banking and Retail Liabilities, Ogechi Altraide; Deputy Managing Director, Oliver Alawuba; Group Managing Director/CEO, United Bank for Africa Plc, Mr. Kennedy Uzoka; Executive Director, Chiugo Ndubisi; UBA Foundation, Bola Atta; Head, Commercial and Corporate Banking, Muyiwa Akinyemi; and Head of Operations, Alex Alozie, at the 2021 Christmas and New Year Light Up Ceremony of UBA Foundation, Garden, by UBA Foundation at Marina, Lagos on Friday
Africa’s global bank, United Bank for Africa, through its UBA Foundation has been spreading joy across Africa for many years as they continue to give back to the underpriviledged in the communities in which they operate.
At the UBA Foundation gardens in Lagos where the bank is head quartered, a lights up ceremony was held to mark the start of the festive season. The garden lights were activated by UBA’s Group Managing Director/Chief Executive Officer, Mr. Kennedy Uzoka who was joined by other key management staff and some customers of the bank.
Uzoka who is also the chairman of the UBA Foundation, emphasised that giving back was the main tenet of the UBA Foundation. He said ‘We have over the years, engaged in various activities aimed at appreciating our host communities all around Africa and especially in countries where we operate and so for us, these lights symbolise hope for the future and all the goodness it will bring into people’s lives.
‘it is hard to believe that we have been in this pandemic for almost two years. People have lost friends and family members and businesses decimated by the effects of the pandemic. There has been a general feeling of hopelessness but our desire is to fill people’s lives with hope once again.’ Continued Uzoka.
The UBA Foundation has been very active in combatting the spread of Covid -19 across Africa as the bank did not waste any time at the start of the pandemic, donating over $14m to its communities across Africa to support the fight against the Covid-19 pandemic.
This year, the Foundation will be feeding tens of thousands of people across Africa through its annual Food bank initiative where food, hygiene products and other gifts items are handed over to those who have less, especially during the festive season.
Group Managing Director/CEO, United Bank for Africa Plc, Mr. Kennedy Uzoka; flanked by Executive Director, Chukwuma Nweke; Head of Operations, Alex Alozie; MD-CEO, UBA Foundation, Bola Atta, and other staff members at the 2021 Christmas and New Year Light Up Ceremony of UBA Foundation Garden, at Marina, Lagos on Friday
The CEO, UBA Foundation, Mrs Bola Atta, said that the light up ceremony was important for the Foundation adding: “This goes beyond lighting up the Marina and adorning the streets with beautiful colours. It reminds us as an institution of our promise to continue to touch lives and treat our communities with kindness. We are living in very difficult times and a little gesture to put a smile on even one face, goes a very long way. We should all endeavour to do whatever we can, within our power, to uplift others’
The Lighting Ceremony which observed all necessary Covid-19 protocols was witnessed by members of staff and customers, and featured Christmas carols by UBA’s CFC choir, as well as a guided tour around the beautiful UBA Foundation Garden at the Lagos Marina.
UBA Foundation, the CSR arm of the UBA Group, is committed to the socio-economic betterment of the communities in which the bank operates, focusing on development in the areas of Education, the Environment, Economic Empowerment and other Special Projects.
ACCESS BANK PARTNERS SME.NG TO ROLL OUT EBI MARKETPLACE
SME.NG in partnership with Access bank Plc and other leading institutions, including the Bank of Industry (BOI), LAPO Microfinance Bank, Chapel Hill Denham, and the Impact Investment Foundation Nigeria are launching the Ebi Marketplace – a Nigerian innovation for female entrepreneurs.
The Ebi Marketplace consists of an access to capital market, an e-commerce mall and a knowledge market for female entrepreneurs in Nigeria seeking to digitize their businesses.
Conceptualised and developed by SME.NG as a tangible solution to the impact of COVID-19 on female entrepreneurs, the Ebi Marketplace aims to close the gender digital divide in Nigeria by supporting women’s digital literacy and financial inclusion, while Access Bank will be providing access to capital and markets.
Thelma Ekiyor, the brain behind the Ebi Marketplace stated that SME.NG is committed to investing in facilitating female entrepreneurs’ profitability, so that they are positioned for infusion of capital.
According to her, this innovation is supported by Nigerian investors for the Nigerian market.
“We at SME.NG see ourselves as an indigenous solutions provider in Nigeria’s SME ecosystem. Women in Nigeria establish businesses more than men, but struggle to grow beyond a certain point. We believe we have a strategic role to play in breaking that financial and growth ceiling,” she noted.
The maiden event took place at UBA’s Amphitheatre on Tuesday, 2021, and was very well attended by Ex-staff in line with the Covid-19 protocols. A number of ex-staff of the bank from within and outside Nigeria who couldn’t attend physically joined the session virtually and were able to participate in the epoch-making event.
The Chairperson of the UBA Alumni Network, Mosun Yusuf – (Matron) who was a former staff with the Employee Experience unit, welcomed all participants and explained the reason behind the establishment of the Alumni Network. She also shared the team’s expectations for the network.
She said, “What we are witnessing today is a result of enormous collective efforts that came about with the express desire of ex-staff to network and maintain a cordial relationship after their exit from the bank. It is an innovative effort to build a strong bond of human community especially in the face of technological developments that is forcing people into some sort of isolation.
Continuing, Mosun said, “We believe human connectivity is necessary to promote cordial living and will assist to achieve the individual and collective goals that we plan to attain,”
UBA’s Executive Director, Treasury and International Banking, Chiugo Ndubisi, who gave the goodwill message on behalf of the Group Managing Director, Kennedy Uzoka, commended all those who had worked tirelessly behind the scene to ensure that the Alumni was up and running.
He said, “We are indeed glad at the launch of this Alumni Network and the bank will continue to support you in any way we can. We who are still staff of the bank will follow through to ensure that things are working well so that we can also join this great network in future.”
The former FIRS Chairman and member of the UNILAG Alumni, Ifueko Omoigui-Okauru, who gave the keynote address at the event, commended Ex-UBA staff and the steering committee for this great idea of setting up an alumni network.
“I cannot over emphasise how networking and strong bonds remain essential for people even after they have left their places of employment and I therefore must commend both the Ex-staff and the bank for this great feat.
Ifueko who is currently the President of Queen’s College Alumni, cited examples of how successful her career in the FIRS was as a result of support from members of her various alumni groups despite having no prior experience working in a government parastatal.
She stressed the need for members of the Alumni network to have a clear objective and look for ways to support each other and the bank’s brand to meet their common goals.
FIRSTBANK UNVEILS A FULLY AUTOMATED SELF SERVICE BRANCH, STRENGTHENS DIGITAL TRANSFORMATION IN NIGERIA
FirstBank of Nigeria Limited, Nigeria’s premier and leading financial inclusion services organisation has announced the launch of its fully automated branch, called the FirstBank Digital Experience Centre. It is provided to put customers at an advantage in carrying out various activities on their own without interacting with anyone. The branch is a reinvention of digital banking solutions in the country as customers are exposed to a seamless world-class banking experience.
The self-service branch is built with a wide range of phased modern banking facilities which include humanoid robots equipped with Video Banking and Artificial Intelligence (AI), taking on the role of friendly branch staff; Teller Cash Recyclers (TCRs); Self-Service kiosks for non-financial transactions such as account update; Fast Track (Contactless) ATMs; Interactive Smart Screen to ensure effective and comprehensive consultation with bank sales staff via remote video connection.
Other services include paperless/electronic forms designed to promote timely resolution of complaints, dispensing of account statements and account enquiry/management, funds transfer, dispensing of new ATM cards; fixed deposit booking between N100,000.00 to N5,000,000.00, card services and management, cheque management, email and phone number update, ATM card and token block, amongst many others.
Expressing his delight on the initiative, Dr. Adesola Adeduntan, CEO, FirstBank said ‘with our Digital Experience Centre, we have reiterated our role in pioneering leading innovative technology-driven solutions that are central to enriching the experience of our customers in carrying-out various transactions using state-of-the-art-facilities with ease and convenience. Our self-service branch exemplifies the future of banking in Nigeria and we remain committed to putting You, our customers First.
The FirstBank Digital Experience Centre is piloted by the Bank’s remodeled Adetokunbo Ademola branch, Victoria Island. The milestone initiative is scheduled to hit other locations across the country’s geopolitical zones in the coming months.
