Mariam Olusanya Archives - SocietyGazette.com

GTBank Customer Complaints to Disappearing Deposits, Deduction Issues, and the Silent MD

Customers of Guaranty Trust Bank (GTBank) have expressed growing frustration over unresolved issues, including disappearing deposits and unauthorized deductions. Many Nigerians are also voicing their concerns about the bank’s lack of communication, with customers facing difficulties accessing their funds and receiving little to no response from bank representatives.

GTBank’s Silence and Customer Service Challenges

Since Mariam Olusanya assumed the role of Managing Director (MD) in 2021, GTBank has maintained a notably quiet stance when it comes to addressing customer complaints. In fact, Olusanya has not made any public appearances or issued any official statements during her tenure. This lack of communication has left many customers feeling neglected and confused.

Industry experts have suggested that Olusanya’s silence could be attributed to the overbearing presence of Segun Agbaje, the Group CEO, who continues to dominate public events and media coverage, often overshadowing the MD. Despite Olusanya being regarded as highly capable, rumors indicate that Agbaje’s leadership style may be pushing her out of the spotlight.

GTBank’s Corporate Communication Breakdown

The silence from the bank’s leadership has extended to its customer service department, with many customers complaining about poor service and lack of transparency. Reports from GTBank account holders describe a snobbish attitude from the bank’s staff, who have failed to resolve critical issues such as missing funds and frivolous account deductions.

In addition, GTBank has been accused of misleading customers about the status of their system upgrade, assuring clients that the process was nearing completion, while many customers still report their savings being trapped weeks after the supposed improvements began.

Public Outrage and Calls for Regulatory Intervention

The absence of a clear statement from Mariam Olusanya and the overall communication failure from GTBank has led to widespread public outcry. Customers have taken to social media and online forums to share their experiences, calling on the Central Bank of Nigeria (CBN) and the Federal Competition and Consumer Protection Commission (FCCPC) to investigate the bank’s handling of customer funds and complaints.

With no sign of action from the bank’s leadership, customers are urging regulatory bodies to intervene and ensure consumer protection and accountability in the banking sector.

Conclusion: GTBank’s Growing Reputation for Customer Service Issues

In summary, GTBank is facing mounting dissatisfaction from customers due to poor customer service, disappearing deposits, and questionable deductions. The bank’s leadership, particularly Mariam Olusanya, has remained silent, which has only added to the frustration. As the situation worsens, many Nigerians are calling for stronger oversight from the CBN and the FCCPC to protect consumers and restore trust in the financial institution

Confusion! As GTBank Customers Decries Unauthorized Transactions and Deductions in their Accounts

The crisis facing the Guaranty Trust Bank (GTBank), seems not to be abating. The bank that pride itself as one of the best in the country has been facing issues since it upgraded a couple of days ago. It initially kept the customers in the dark when the app is not opening after the bank had announced a successful upgrade thereby not giving them access to transact both banking and non-banking operations on their accounts.

As if that is not enough, the customers of the bank have also come to the social media to express their confusion and anger after they eventually gain access (though still not able to perform any successful transaction) to their accounts only to discover that there have been so many unauthorized transaction in their accounts. Whereas some are confused about the deposit and subsequent remover of monies into their supposed personal accounts, the complain of some is that there are unauthorized deductions carried out and still being carried out while their complains to the bank through digital and physical means are being treated with kid gloves.

It would be recalled that social media had recently reported that the website of the bank was hacked, though this was refuted by the bank at that time but the recent happening is questioning whether the bank is still in control of their banking platforms, and this is making slight the competence of the bank in securing the deposits of its numerous customers, who had been left in limbo by the management of the GTBank.

The bank is taking so many backlash over the recent issue as some customers are threatening seeking legal approach claiming the long disruption of banking activities has cost them huge loss.

Nigerians on the X (formally Twitter) had been coming up with several reasons for the unauthorized transactions on different accounts that. According to some Netizens, after discovering the evidence of the unauthorized transactions, expressed fear and suspicion that the transactions may be that some fraudsters within and outside the bank had hide under the upgrade to use their accounts to fraudulently transfer proceed of fraud.

GTBank has not responded in anyway to the accusations and suspicion, while giving the shocked and angry customers the silent treatment, some have taken to the social media to warn against banking with the bank over the shoddy treatment.

Below are links and screen shot of few customers on the current fiasco by the GTbank;

https://x.com/AyshaHamman/status/1846334135981269199?t=N-LbNlhD4DNK2s4V3i0OgA&s=08